Hi John. If you are still here, did you get it sorted? I'm now in the same position myself. Any advice/ Thank you.

Ah ok - glad you managed to sort it! 

Hi Tim,

Turns out that as I'm doing the introduction to coaching badge independently, and not through a club, I needed to contact my local FA to gain their pin for the application. 

Thanks.

Hiya there is a link on this page which may be useful - https://help.thefa.com/support/solutions/articles/7000060843-what-are-the-entry-requirements-for-the-fa-welfare-officers-course- if this doesn't help I would contact education services for support - help.thefa.com/.../home